customer care
Global Delivery
Free Global Shipping - Orders over USD250
Flat Rate of USD20 - Order under USD250
We ship by Hong Kong Speedpost/registered post for online orders and Fedex for larger orders. Expect around 6-10 business days.
Hong Kong & India Deliveries
Yay! Free Shipping - All Orders
SF courier service in Hong Kong. Expect around 1-2 business days.
Blue Dart/DTDC /Delhivery courier service in India. Expect around 4-6 business days.
Our collection is intentionally small batch, hand filled and ships fresh from our studio. We ask for your patience in your package making its journey to you. We offer expedited courier services for an additional fee. Please email to enquire.
Purearth takes care in putting together your order and to hand over to our courier partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen customs delays, issues out of our control, local or international customs, taxes or additional fees your country may levy. We have known customs in some countries to open our gift wrapped packages for inspection. Please take note.
Tracking details are emailed to you as soon as the order has been handed over to the courier company. Please kindly ensure that you track your package to check status and time of delivery. Tracking option may not be available in some countries.
Thank you.
