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shipping
& returns

WE HAPPILY SHIP FREE ACROSS INDIA

Blue Dart/DTDC/Delhivery courier service in India. Expect around 4-6 business days which can be longer over public holidays and festivals.


Our collection is intentionally small batch, hand filled and ships fresh from our studio. We ask for your patience in your package making its journey to you. We offer expedited courier services for an additional fee. Please email sales@purearth.asia to enquire.

Purearth takes care in putting together your order and to hand over to our courier partners. We regret we cannot be held responsible for delays due to courier company issues, any unforeseen delays or issues out of our control. Please take note.

Tracking details are emailed to you as soon as the order has been handed over to the courier company. Please kindly ensure that you track your package to check status and time of delivery.


Return and Refund Policy


Each piece in our collection is freshly formulated, carefully hand crafted and hand filled. Subtle nuances in colour, scent and texture due to seasonality of harvesting our premium ingredients is natural. Each complexion and skin concern is unique and special and returns / exchanges for reasons of general dissatisfaction or for reasons of pre existing skin conditions cannot be offered, sorry.

We happily replace / exchange any damaged or defective items and will fully refund your original purchase price. Kindly send us a detailed email with the reason for return / exchange within seven days of delivery and we will honour your refund immediately. Refunds / returns will not be made following seven days of delivery please.

Refund requests will be reviewed for approval or decline within two to three business days and you will be notified by us via email. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateways, refunds will be made to the same account. The refunded amount will be reflected into the bank account used at the time of purchase within eight to ten business days. Please note that shipping charges are deductable.

Order cancellation services are not applicable on placed and delivered orders.

We at Purearth are very proud of our creations and the care and love that goes into handcrafting each jar and bottle to ensure it reaches you in superlative condition.

We want you to love our creations as much as we do. Please reach out to us at care@purearth.asia for advice on your skin concerns and we will be happy to recommend a Purearth ritual for you.

 

Thank you

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